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Priority Home Delivery with Coles and Woolworths For Seniors

Coles, Woolworths

Are you aware that Woolworths and Coles, the leading supermarket chains in Australia, provide specialised home delivery services tailored for seniors and vulnerable citizens?

These services, introduced during the Covid-19 lockdowns, are still available to help ensure that those at higher risk can conveniently obtain groceries and other essentials from home.

Those eligible for these priority services include seniors, individuals with disabilities, those diagnosed with COVID-19, or others needing to isolate from the general population.

To access these services from either Coles or Woolworths, you need to set up an online account. If you're unfamiliar with the process, here are some guidelines for each chain, or you might ask a friend or relative to assist in creating an account for you.

Coles Home Delivery for Seniors and Vulnerable Australians

Coles offers what it calls Online Priority Services (COPS) to a range of groups, including:

  • Seniors over 70 who are existing Coles Online and Flybuys customers,

  • Those over 65 registered with My Aged Care,

  • Indigenous Australians over 50 registered with My Aged Care,

  • NDIS participants, and

  • Entities that serve vulnerable groups.

Setting up a Priority Account at Coles

  1. Log in to an existing account or create a new one.

  2. After logging in, you can apply for priority services using the "Apply Now" button, where you'll need your My Aged Care or NDIS code.

  3. Shop for groceries on Coles Online, selecting your desired items and delivery time. Coles also offers a Click & Collect option.

Woolworths Home Delivery for Seniors and Vulnerable Australians

Woolworths extends its Priority Home Delivery Service to those who need it most, such as seniors and individuals with compromised immune systems or disabilities.

Getting Started with Woolworths

  1. Create a new Woolworths online account or sign in.

  2. Request Priority Assistance online, providing necessary proofs like a My Aged Care registration number or an NDIS number.

  3. Woolworths will inform you within 24 hours about your Priority Assistance status.

  4. Once approved, you can shop online and choose from the available delivery options, which are now contactless to enhance safety.

This streamlined access to essential goods ensures that those who are most vulnerable can remain safe and well-supplied without needing to leave their homes.

Coles, Woolworths

How Can My Companionship Help?

Did you know that alongside Woolworths and Coles, Australia’s top supermarket chains offering home delivery services for seniors and vulnerable individuals, there's another convenient option available? My Companionship carers are ready to either accompany you to the shops or handle the shopping on your behalf.

These services continue to provide essential support, ensuring those who are vulnerable or at higher risk can safely acquire groceries and other necessities.

Here’s how you can utilise My Companionship’s services:

Shopping Assistance through My Companionship

  • Personal Shopping Trips: A My Companionship carer can accompany you on your shopping trip, providing support and companionship throughout your visit to the store. This service is ideal for those who wish to shop personally but need a little extra help navigating the store.

  • Proxy Shopping by Carers: If you prefer staying at home or need to remain isolated, a carer can go shopping on your behalf. Simply provide your shopping list, and they'll handle the rest, from picking fresh produce to managing payments, and even ensuring everything is unpacked at your home.

To start using My Companionship’s services, you can contact us directly to discuss your needs and schedule a time that suits you. Whether it’s a one-off assistance or a regular shopping schedule, we’re here to make life a little easier and a lot safer for you.


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