What Sets My Companionship Apart from Other Providers

In Australia, navigating aged care and disability services can feel overwhelming. With so many providers offering seemingly similar services, how do you know which one actually delivers on value, care quality, and trust?

My Companionship, a Western Australian government-approved home care provider, is quietly redefining what good care looks like through transparency, technology, and a deeply personalised approach. Let’s explore what makes My Companionship different and why more clients are making the switch.

1. Transparent and Affordable Pricing

Many aged care and NDIS providers apply layered fees, care management fees, package management fees, administration charges, and even “exit” fees. These costs eat into your package funds, reducing the number of care hours you can actually receive.

My Companionship simplifies this with a single, flat 20% fee, covering all management and administration. That means 80% of your government-funded package is preserved for direct services, such as personal care, nursing, or home help.

Compared to providers charging 30–35%, this can equate to up to 38% more care hours each month. Example: $20,000 annual HCP At 35% fee → $7,000 in admin = $13,000 left for care At 20% fee → $4,000 in admin = $16,000 for care That’s $3,000 extra care value just by switching.

2. Personalised and Flexible Care Plans

A key strength of My Companionship lies in its commitment to tailoring services to individual needs. Rather than offering a one-size-fits-all model, My Companionship designs care plans around each client’s health requirements, mobility levels, personal goals, language preferences, and cultural background. Clients can choose between fully managed care, where the provider oversees all aspects of support, or self-managed care, offering more control and budget flexibility. Importantly, for individuals looking to change providers, My Companionship provides structured support to ensure a seamless transition without service disruption.

3. All-in-One Service Delivery

While some providers focus on limited offerings, My Companionship covers the full spectrum, including:

• Companion care (social outings, games, conversation)

• Personal care (bathing, dressing, grooming)

• Domestic help (cleaning, laundry, meal prep)

• Transport (medical appointments, errands)

• Respite care for family carers

• Clinical and allied health services

  
  

This makes us ideal for clients receiving support through both the Home Care Packages 

4. Locally Based, Relationship-Driven

While many aged care providers operate nationally with call centres and remote staff, My Companionship is proudly Western Australian, with a head office in Subiaco and teams deeply embedded in local communities.

This local presence means:

1. My Companionship understands your region

   • We’re familiar with WA’s aged care landscape, including local hospitals, GPs, pharmacies, community hubs, and allied health networks.

   • This helps them coordinate faster, more efficient care.
     

2. You get faster response times

   • If you need to adjust your services, ask a question, or raise a concern, you’re not waiting on hold with an interstate call centre.

   • You speak with someone who knows your situation and is nearby.
     

3. Your care feels personal

   • The care team is built around long-term relationships, not just service delivery.

   • Carers are often matched not just by skill, but by personality and cultural background, ensuring stronger, more meaningful connections.
     

With My Companionship, you’re not a number in a national system - you’re a person, supported by a team that truly knows your community and your needs.

5. Operational Efficiency

Every moment of care counts, which is why operational efficiency isn't just a goal — it's a necessity. Your care is something we will never compromise on. We take care of that by investing in smart, back-end systems like Imploy. This all-in-one platform streamlines operations behind the scenes to ensure that your care experience is smooth, accurate, and responsive.

We use it to handle staff rostering, real-time shift updates, timesheet management, and billing, which helps eliminate delays and confusion. Communication is centralised too, making it easier for care managers, clients, and support workers to stay in sync.

The result is a more organised, efficient, and dependable service. Your carers arrive prepared, schedules are consistent, and you don’t have to chase up invoices or worry about gaps in service. Less time is spent on administration, and more time is devoted to what really matters: delivering quality care and building genuine relationships.

This kind of operational efficiency is especially important for clients with complex needs or multi-service plans.

6. Compassionate and Qualified Carers

The foundation of any great home care service is its carers. At the heart of quality care is a team of individuals who are not only professionally qualified but also genuinely compassionate and trustworthy. At My Companionship, here’s how rigorous vetting and ongoing development ensure that you receive the best possible support:

• National Police Clearance: 

  Every carer undergoes a comprehensive national police check before they even begin working. This background check helps protect you by ensuring carers have a clean record and are safe to work in your home.
  

• Relevant Qualifications: 

  Carers bring professional training and certifications in areas such as aged care, disability support, first aid, and other specialised skills relevant to your care needs. This guarantees that they have the expertise to deliver the right assistance safely and effectively.
  

• Cultural and Language Matching: 

  Care is most effective when carers and clients share an understanding of language and culture. Matching you with carers who speak your language and appreciate your cultural background helps build trust, comfort, and better communication.
  

• Continuous Training and Supervision: 

  Learning never stops for good carers. We regularly participate in training sessions to stay updated on the latest care practices, safety protocols, and client rights. Ongoing supervision and performance reviews ensure that carers maintain high standards and continually improve their skills.
  

By combining these thorough checks and ongoing support, the care team you receive at My Companionship is not only highly qualified but also attentive to your personality and preferences. This means you’re not just getting “someone” to help, you’re matched with a compassionate partner who respects you as a unique individual, understands your story, and genuinely wants to support your wellbeing and independence.

7. Future-Ready: Support at Home Preparedness

Australia’s aged care system is entering a major transition. From November 2025, the new Support at Home program will replace the current Home Care Packages(HCP) and the Commonwealth Home Support Programme (CHSP). This reform aims to simplify the system and make it easier for older Australians to access the right care at the right time.

While many providers are still reacting to the upcoming changes, My Companionship is already leading the way:

• Educating clients about the changes

  Through one-on-one support, resources, and community updates, they’re helping clients and families understand what the reforms mean and how to prepare. No surprises, just clarity.
  

• Preparing systems for the new funding model

  Our team is already adjusting internal systems, software, and care planning processes to align with the new Support at Home structure, ensuring continuity and compliance from day one.
  

• Advocating for smoother transitions

  By staying engaged with government updates and sector feedback, we’re actively advocating for fair and practical implementation, so clients experience as little disruption as possible.
  

With My Companionship, you’re not just prepared - you’re ahead.

Ready for better care?

Choosing the right aged care or NDIS provider is about more than ticking boxes; it’s about finding someone who genuinely puts your needs first. My Companionship does just that with personalised care plans powered by a team of qualified, culturally matched carers.

Making the switch has never been easier. Read our simple Switch Provider Guide, or get in touch with us directly — we’ll walk you through every step.

Contact Us

Frequently Asked Questions (FAQ)

Q1. Can I transfer my HCP or NDIS plan to My Companionship?

Yes. They’ll help you transfer your care package or NDIS plan quickly, without service gaps or extra fees.

Q2. What makes their 20% fee better than others?

Most providers charge 25–35% in management and package fees. My Companionship keeps it at 20%, so you get more care, fewer admin costs.

Q3. What is Imploy Software and how does it help me?

Imploy is a back-end platform that ensures your care is well-scheduled, compliant, and smoothly managed. It improves communication, reduces admin delays, and keeps your care team aligned.

Q4. Is My Companionship ready for the Support at Home reform?

Yes, they’re actively helping clients transition and stay informed through personalised guidance and resources.